How to make a complaint

Before you submit the complaint form please check the following:

Have you told your tenancy services officer or our customer services team about this issue?
Have you allowed at least 10 days for the team to respond to your request?

Follow the link on the left for more information on our complaints procedure

Online

You can use the online complaint form to log your complaint.
Online complaint form

By Email

Contact the complaints team by email.
Email: complaints@lqgroup.org.uk

By Telephone

Call the Customer Relations Team on 0208 308 6150.

In Writing

Download the complaint form (378 KB), fill it in and return it to the customer relations team, at the following address:
Customer Relations Team
L&Q Group
PO Box 194
Sidcup,
Kent, DA15 0AJ

Need help with making a complaint?

If you cannot make the complaint yourself, or simply want the support of others, please ask a friend, carer or other advocate to help you. Our complaints procedure is also open to those acting on your behalf, for example a residents' association, MP or Citizens Advice Bureaux.