L&Q Direct Launched

L&Q is simplifying and enhancing our service to residents by introducing one central contact point called L&Q Direct.

L&Q Direct will make things simpler for our customers, who will be able to call the same freephone number 0800 015 6536 for all enquiries.
If you are calling from a mobile phone you may find it cheaper to dial 0208 308 6096 which will put you through to the same team.

Advisors taking calls will deal with enquiries about:

• repairs
• rent
• service charges
• tenancies
• anti-social behaviour
• complaints
• leasehold issues

They will refer more complex enquiries to specialists such as tenancy services officers.

L&Q Supported Living residents will still need to contact their housing officer with any tenancy enquiries.

What are the benefits to residents?

L&Q Direct has been introduced in response to residents asking for a simpler, quicker and more enhanced service from L&Q. Your call can be routed to any part of the organisation and the information you require can be accessed quickly and accurately by our dedicated staff.

Contact L&Q Direct

As well as calling 0800 015 6536 you can use the service by emailing L&Q Direct

Alternatively you can send your enquiry to our team via an online enquiry form in the contact us section of this site.

If you prefer to post us a letter all mail should now go to the following address:
L&Q Direct
PO Box 194
Sidcup
DA15 0AJ

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